Manager Billing in Westmont, IL at Athletico

Date Posted: 1/15/2020

Job Snapshot

  • Employee Type:
  • Location:
    Westmont, IL
  • Job Type:
  • Experience:
    Up to 3 year(s)
  • Date Posted:

Job Description

Mission Statement and Core Values

Athletico’s sole purpose is to provide exceptional, progressive, and cost-effective fitness, performance and rehabilitative services through personalized care that emphasizes education and prevention of future injury.  This is accomplished through building on our core values of patient/client satisfaction, accountability, teamwork and continuous improvement which are the foundation for our unique culture.

Position Summary

This position manages day to day operations of the Cash Application process within the Billing Center. The role is tasked with continually educating company workforce on cash posting via manual and automated updates and guidelines.  Additionally, this role supports all tasks and functions within the Billing Center.


Essential Duties and Responsibilities

  • Manage staff to include selection, work allocation, training, coaching and mentoring, problem resolution, performance evaluation and feedback and corrective action
  • Communicate insurance company updates to company workforce
  • Develop departmental protocol manual for individual department within Billing Center in order to ensure transparency and streamline training
  • Oversee credential and revalidation processes for Physical & Occupational Therapists and company centers
  • Educate and delegate credentialing protocols to clinic personnel
  • Ensure receipt of government mandated and national identifiers
  • Follow-up with clinicians in order to collect required data for insurance carriers and government agencies
  • Prepare, audit and review demographic and billing data in order to ensure accuracy
  • Ensure aggressive follow-up on unpaid claims with outstanding dates of service
  • Cultivate relationships with insurance carriers and third party administrators
  • Update and disseminate fee schedule using discretion and upon request
  • Audit staff productivity in order to ensure accuracy in payment posting, application of adjustments, collections and credentialing
  • Prepare, audit and review transaction data in order to ensure accuracy
  • Ensure daily tasks are completed to ensure timely posting
  • Audit staff productivity in order to ensure accuracy in application of payments, adjustments and balancing
  • Oversee the claims submission process
  • Analyze workload and ensure parity on direct reports’ assignments
  • Process and distribute Electronic Fund Transfer (EFT) batches
  • Manage the claims re-file process and ensure claims that contain inaccurate payments are resubmitted
  • Process weekly statement reports and balance waiver forms
  • Maintain reason code libraries
  • Ensure timely referral of delinquent accounts to external collection vendors
  • Oversee “Do Not Bill’ accounts
  • Ensure accuracy of daily or monthly patient statements
  • Ensure timely execution of patient balance, bankruptcy, collection process, self-pay or no insurance and monthly payment plans
  • Provide high level customer service both internally and externally in order to ensure account integrity

Additional Duties and Responsibilities

  • Facilitate bi-weekly department meetings
  • Help lead Billing Center Manager Meetings and Billing Center staff meetings
  • Meet with clearinghouse representative periodically
  • Perform other duties as required


Job Requirements/Specifications

Education and Experience:  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s degree or equivalent work experience
  • Knowledge of Microsoft Office, including proficiency with Excel, MS Word and Outlook
  • Must have prior collection experience
  • Two to three years collection supervisory experience in a healthcare environment preferred
  • Knowledge/experience with NG Systems or other medical software systems


Essential Qualifications:   To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrated ability to quickly and effectively solve customer problems
  • Proven ability to focus attention on determining what can be done to make progress
  • Demonstrated ability to seek and evaluate employee feedback
  • Proven ability to foster a sense of teamwork and cooperation while working with others
  • Proven ability to focus on the work at hand and lead direct reports in this direction
  • Proven ability to clearly organize and effectively convey information
  • Proven skill to work independently in a fast-paced environment
  • Proven ability to be detail-oriented and think beyond today
  • Demonstrated ability to understand and determine priorities, effectively manage time and develop work plans in order to accomplish tasks and/or projects

Language Skills

  • Ability to read, write and speak English proficiently


Physical Demands:  The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function

  • Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
  • While performing the duties of this job, the employee is regularly required to talk and hear
  • Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to:  remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
  • Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms
  • Occasionally lift and/or move up to 20-25 pounds 
  • Fine hand manipulation (keyboarding)

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Internal office
  • The noise level in the work environment is usually low

Athletico provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.   This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.