Job Description

Mission Statement and Core Values:

Athletico’s sole purpose is to provide exceptional, progressive, and cost‐effective fitness, performance and rehabilitative

services through personalized care that emphasizes education and prevention of future injury. This is accomplished

through building on our core values of patient/client satisfaction, accountability, teamwork and continuous

improvement, which are the foundation for our unique culture.

Position Summary:

The Office Coordinator will serve as a liaison between Athletico and its patients. The Office Coordinator will facilitate

communication with patients, clinicians, physicians, insurance companies, work comp adjusters, billing department, and

the corporate office. The Office Coordinator offers administrative service to insure that patients receive the utmost care

and consideration.

Essential Duties and Responsibilities:

Under the direct supervision of the Facility Manager, the Office Coordinator is responsible for:

 Create and maintain an environment that ensures the highest level of customer service

o Provide professional, friendly and compassionate contact for patients in person and/or via

telephone communications

 The ability to train staff on the administrative duties of the clinic

 The ability to perform rehab aide position requirements if and when clinic needs additional coverage

 The ability to obtain insurance authorization from insurance carriers and patients for optimal patient

experience

 The ability to communicate well in a professional setting

o Set expectations for physical/occupational therapy services including but not limited to

intake paperwork, insurance benefits, outcome measures, payment on account and layout

of clinic

 Maintain exceptional organizational skills and have the ability to multi task and work in a fast paced

environment

 Collaborate and support the Facility Manager or Assistant Facility Manager as applicable to share daily

function responsibilities and communicating any questions, changes or updates

Job Requirements/Specifications:

 Scheduling and registration of patients

 Serving as the liaison between attorneys, billing center, clinical staff, insurance companies, nurse case

managers and the patients

 Collecting co‐payments, self‐pay and durable medical equipment payments

 Obtaining pre‐approval and scheduling Function Capacity Evaluations

 Performing administrative duties/special projects assigned

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability

required.

 Minimum of a high school diploma required

 Customer service skills

 Proficient with Microsoft Office and Outlook

 Knowledge of healthcare insurance coverage preferred

 Prior medical experience preferred

Essential Qualifications: To perform this job successfully, an individual must be able to perform each essential duty

satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Patient/Client Satisfaction: Providing care/service that exceeds expectations

 Accountability: Accepting responsibility for my action, decisions, and behaviors

 Continuous Improvement: Developing personally and professionally

 Teamwork: Collaborating to achieve a common goal

Language Skills:

 Ability to read, write and speak English proficiently

Physical Demands: The physical demands describe here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals

with disabilities to perform the essential function.

 Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth

perception, and the ability to adjust focus

 While performing the duties of this job, the employee is regularly required to talk and hear

 Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited

to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting

and carrying office supplies (paper reams, mail, etc.)

 Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms

 Occasionally lift and/or move up to 20‐25 pounds

 Fine hand manipulation (keyboarding)

 Travel may be required to existing or new Athletico locations or corporate onsite meetings

Work Environment: The work environment characteristics described here are representative of those an employee

encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable

individuals with disabilities to perform the essential functions.

 Internal office

 The noise level in the work environment is usually low